Content development

Content a reviewer cannot pick apart

Content development means writing the customer-facing material a technical buyer reads before they will take a call: application notes, white papers, method comparisons, web copy and case studies. Numbers carry their units and their technique, and claims that cannot be qualified are cut rather than hedged.

A laptop on a desk with content, email, video and analytics icons rising from the screen
What it covers

What gets written

Application notes

A method, a material and a result, written so another lab could repeat the reasoning.

White papers

A question worth twenty pages, answered without a product pitch until the last one.

Method comparisons

Where each technique is appropriate, including the cases where yours is not the answer.

Web and product copy

Pages that state the specification plainly and the position clearly.

Case studies

The problem, the method chosen, and the result, with the client identity handled properly.

Editorial standards

A style sheet so anything written later matches what came before.

Deliverables

What you are left holding

I write it, your technical lead reviews it, and disagreements get resolved before publication rather than in a comment thread afterwards.

Content development — typical outputs
OutputForm
Application notes2–4 pages each
White papers8–20 pages
Web copyPage by page
Case studiesApproved and anonymised
Editorial style sheetOne document
Content calendarQuarterly
When it fits

Signals this is the right piece of work

  1. You have data worth publishing and nobody with time to write it up.

  2. Your content is technically correct and nobody downloads it.

  3. A freelancer wrote something that made a scientist wince.

  4. Every page on your site explains the science and none of them explain the purchase.

Questions

Questions about content development

Do you write the science or do we?

I write it from your data, your methods and an interview with your technical lead, then they review for accuracy. Reading a specification and knowing what a method resolves is the part I bring.

Can you write about techniques you have not personally run?

I have not run samples as a service, and copy never implies otherwise. What I bring is eighteen years of specifying, demonstrating and selling the instruments that do, plus your data and your review.

How do you handle claims we cannot fully substantiate?

They come out. A qualified claim with a method attached is more persuasive to this audience than a bold one they cannot verify.

Do you produce the design and layout?

I supply the manuscript and the figure brief. Layout goes to a designer, or into your existing template if you have one.

Next step

Have you got data nobody has written up?

That is usually the cheapest content a technical company owns, and the most persuasive once it exists.